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Status Future consideration
Workspace OMS - Order Management (OnPrem & OMoC)
Created by Guest
Created on Apr 28, 2020

RELATED IDEAS

CSR must be able to process refunds against the shipped quantity

When CSR does a refund for an overage product (Meat/Deli), IBM matches Refund quantity with ORDERED qty, NOT with SHIPPED quantity. This causes discrepancy during settlement, and needs to be manually adjusted

What is your industry? Retail
How will this idea be used?

When CSR does a refund for an overage product (Meat/Deli), IBM matches Refund quantity with ORDERED qty, NOT with SHIPPED quantity. This causes discrepancy during settlement, and needs to be manually adjusted

Manual adjustment by CSRs. It is a rare use case where a grocery item is returned.

The root cause is that Orderline is not retroactively updated with shipment catch weight, and can cause issues when return/refund comes into play

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