IBM Sterling Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Reverse Partial Consumed Paypal Auth at the time of expiry

For PayPal orders during Re auth on expiration for partially shipped orders results in PayPal settlement failures where huge no. of orders are getting impacted.
In Production, we have a setup of expiring the authorization of orders in 10 days. Whenever an order is partially shipped successfully with funds captured during this 10 days, and remaining amount is not captured for the unshipped lines.
After the expiration days (post 10 days), when the remaining line/lines is about to ship, we are seeing the behavior where Positive Authorization (Re Auth) or Charge entry is opening without the negative Authorization records (reverse auth).
Note: Paypal supports re authorization only after voiding the existing authorization is successful.
The current re authorization process in OMS before shipment (i.e.,During Created, Scheduled and Released statuses) is as follows:
a. One Authorization entry will open for voiding the existing Authorization (Negative Authorization)
b. Other Authorization entry will open for positive Authorization.(To get new Auth id - reauth ).
The above behavior is not happening for Partially Shipped or during Shipment invoice scenario, where we are not getting negative authorization as mentioned above. This is a IBM product issue which we have highlighted as an enhancement item for IBM.
We also tried OOB options from SBC like Reverse When Expired, Reverse Excess and Do not Reverse however that didn’t worked.

  • Guest
  • Apr 25 2022
  • Needs more information
What is your industry? Retail
How will this idea be used?

This will help the business in capturing the transactions properly without any error.

This product limitation is currently resulting in close to 500 partial order transactions to be written off ever month.

  • Admin
    Aaron Cutter commented
    27 Jun 05:43pm

    Hi Amit, I have been looking into this request and would like to get some additional details on this scenario.
    Is there PayPal documentation regarding the requirement to void an existing authorization before reauthorizing it? This link ( indicates that the original authorization_id is an input to the reauthorize API, so I am trying to understand PayPal's reasoning for requiring a separate void call before executing a reauthorization. If you could share the documentation you are referencing and/or a sample request/response for the PayPal reauthorization call for your scenario that would help be evaluate this further.

    Thanks, Aaron

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.