Skip to Main Content
IBM Sterling

This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal ( - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal ( - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM. - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Future consideration
Created by Guest
Created on Apr 25, 2022

Reverse Partial Consumed Paypal Auth at the time of expiry

For PayPal orders during Re auth on expiration for partially shipped orders results in PayPal settlement failures where huge no. of orders are getting impacted.
In Production, we have a setup of expiring the authorization of orders in 10 days. Whenever an order is partially shipped successfully with funds captured during this 10 days, and remaining amount is not captured for the unshipped lines.
After the expiration days (post 10 days), when the remaining line/lines is about to ship, we are seeing the behavior where Positive Authorization (Re Auth) or Charge entry is opening without the negative Authorization records (reverse auth).
Note: Paypal supports re authorization only after voiding the existing authorization is successful.
The current re authorization process in OMS before shipment (i.e.,During Created, Scheduled and Released statuses) is as follows:
a. One Authorization entry will open for voiding the existing Authorization (Negative Authorization)
b. Other Authorization entry will open for positive Authorization.(To get new Auth id - reauth ).
The above behavior is not happening for Partially Shipped or during Shipment invoice scenario, where we are not getting negative authorization as mentioned above. This is a IBM product issue which we have highlighted as an enhancement item for IBM.
We also tried OOB options from SBC like Reverse When Expired, Reverse Excess and Do not Reverse however that didn’t worked.

What is your industry? Retail
How will this idea be used?

This will help the business in capturing the transactions properly without any error.

This product limitation is currently resulting in close to 500 partial order transactions to be written off ever month.

  • Guest
    Nov 1, 2022

    Hi Amit, I will add this to the product backlog pending further research. Please share the details requested above to help expedite the process.

  • Guest
    Jul 26, 2022

    Hi Amit, have you had a chance to review my previous comment? I can add this requirement into our product backlog, but will need some additional details about your scenario before I can prioritize it.

  • Guest
    Jun 27, 2022

    Hi Amit, I have been looking into this request and would like to get some additional details on this scenario.
    Is there PayPal documentation regarding the requirement to void an existing authorization before reauthorizing it? This link ( indicates that the original authorization_id is an input to the reauthorize API, so I am trying to understand PayPal's reasoning for requiring a separate void call before executing a reauthorization. If you could share the documentation you are referencing and/or a sample request/response for the PayPal reauthorization call for your scenario that would help be evaluate this further.

    Thanks, Aaron