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For PayPal orders during Re auth on expiration for partially shipped orders results in PayPal settlement failures where huge no. of orders are getting impacted.
In Production, we have a setup of expiring the authorization of orders in 10 days. Whenever an order is partially shipped successfully with funds captured during this 10 days, and remaining amount is not captured for the unshipped lines.
After the expiration days (post 10 days), when the remaining line/lines is about to ship, we are seeing the behavior where Positive Authorization (Re Auth) or Charge entry is opening without the negative Authorization records (reverse auth).
Note: Paypal supports re authorization only after voiding the existing authorization is successful.
The current re authorization process in OMS before shipment (i.e.,During Created, Scheduled and Released statuses) is as follows:
a. One Authorization entry will open for voiding the existing Authorization (Negative Authorization)
b. Other Authorization entry will open for positive Authorization.(To get new Auth id - reauth ).
The above behavior is not happening for Partially Shipped or during Shipment invoice scenario, where we are not getting negative authorization as mentioned above. This is a IBM product issue which we have highlighted as an enhancement item for IBM.
We also tried OOB options from SBC like Reverse When Expired, Reverse Excess and Do not Reverse however that didn’t worked.
|What is your industry?||Retail|
How will this idea be used?
This will help the business in capturing the transactions properly without any error.
This product limitation is currently resulting in close to 500 partial order transactions to be written off ever month.
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