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Hello, I have been discussing this request with engineering and my understanding is that the desired behavior is already achievable in the product if using a different setup, specifically executing the refund against the sales order.
Here are a few points that we have considered when evaluating this enhancement request:
From the PMR, the expected behavior of a single refund is observed when ProcessPaymentOnReturnOrder is set to N (from Dec. 14 update).
The typical configuration is to process refunds against a sales order (https://www.ibm.com/docs/en/order-management-sw/10.0?topic=fulfillment-refunds-return-orders) and the setting for processing a refund on the return order is intended for in-store transactions or other scenarios where multiple sales orders may be included in a single return order
I didn’t see details in the PMR regarding why the solution is doing refund on return order. Is there a specific requirement that is driving this?
The effort involved to make such a change is significant and would not result in any meaningfully new capability that what is possible today.
If you have any details you can share on point #3, please let me know. If multiple refund transactions is a major issue for the customer however, I would recommend pursuing some of the alternative options provided in the PMR.