Skip to Main Content
IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Future consideration
Created by Guest
Created on Feb 15, 2022

Refund without split into two transactions (article price + netto shipping charges and tax of shipping charges)

If we have a full return the refund is split into two transactions that are sent to the PSP. For those two refunds there is only one credit memo that not match. Also the customer does not understand why he receives two refunds.

What is your industry? Retail
How will this idea be used?

As a customer I would like to receive one refund for my full return in order to not be irritated.

  • Admin
    Aaron Cutter
    Apr 14, 2022

    Hello, I have been discussing this request with engineering and my understanding is that the desired behavior is already achievable in the product if using a different setup, specifically executing the refund against the sales order.

    Here are a few points that we have considered when evaluating this enhancement request:

    1. From the PMR, the expected behavior of a single refund is observed when ProcessPaymentOnReturnOrder is set to N (from Dec. 14 update).

    2. The typical configuration is to process refunds against a sales order (https://www.ibm.com/docs/en/order-management-sw/10.0?topic=fulfillment-refunds-return-orders) and the setting for processing a refund on the return order is intended for in-store transactions or other scenarios where multiple sales orders may be included in a single return order

    3. I didn’t see details in the PMR regarding why the solution is doing refund on return order. Is there a specific requirement that is driving this?

    4. The effort involved to make such a change is significant and would not result in any meaningfully new capability that what is possible today.

    If you have any details you can share on point #3, please let me know. If multiple refund transactions is a major issue for the customer however, I would recommend pursuing some of the alternative options provided in the PMR.