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Hi Paul, thank you for the follow up. We do understand the use case, but have not seen this scenario as a requirement for many customers. If it has come up, one or more of the options suggested above were sufficient to meet the customers' needs. To support your main use case of blind returns at a DC, please consider one of the suggested options as a way to enable processing of the return in OMS.
The presence of the take sale data also assists with Order history / Order Details, and to facilitate the "un-blinding" process directly in Sterling, where transactions are searchable by known customer contact points, transaction timestamps, etc, in one harmonized interface.
As a cloud IBM customer, we prefer to stand up custom tables only as a last resort. We prefer the functions exist as first-class, recognized Sterling features.
Hi Paul, thank you for submitting your idea. This use case does come up for customers, and has been handled in multiple ways. In many cases, cross-channel customer purchase history (in store take-sales as well as online orders) is an important aspect of providing a robust customer experience, and retailers do load store purchases as orders in OMS. In order to mitigate quota impact, some customers choose to do this on demand by integrating with the store system to load the necessary data into OMS upon processing a return for a store purchase. A third option would be to store key take-sale data in a custom table in OMS to avoid quota impact and on-demand integration.
We will leave this idea for future consideration and see if additional interest is registered in the form of votes. Please consider some of the options mentioned above to see if they would work for your needs.