Skip to Main Content
IBM Sterling

This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal ( - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal ( - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM. - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Delivered
Created by Guest
Created on May 19, 2020

Ability to tie a payment refund request with the settlement and authorization transactions.

When processing payment refunds through the Adyen payment gateway, Adyen requires the refund request to be linked to the authorization id (PSP reference in Adyen terminology).

For processing refunds through Paypal, Paypal requires you to link the refund request with the Settlement request to successfully process refunds.

Currently, OMS does not link the refund request to either the settlement or authorization transactions recorded in the system.

What is your industry? Retail
How will this idea be used?

This enhancement will enable customers to integrate with payment gateway such as Adyen and Paypal without the need to customize their OMS implementation significantly. Without this enhancement, extensive customization are required in OMS to process refunds automatically.

  • Guest
    Jul 20, 2021

    We have similar requirement for CREDIT CARD using BancaSella and PAYPAL.

    And we are doing all possible workarounds to address this issue.

  • Guest
    Jul 10, 2020

    We are facing issues with cancellation as well. Refer TS003822596 is also accommodated

  • Guest
    Jun 2, 2020

    There are two different type of integrations from these Payment vendors.

    1) Creating an Order with Payment gateway and processing the payments within the boundary of the order i.e. multi tender in one request for authorization

    2) Creating authorization (one per card or multiple per card) and processing settlement and refunds.

    The behavior and user experience are both different for these integrations

  • Guest
    May 27, 2020

    We had similar requirement for one of the US Based Luxury Fashion Brand, where we have implemented completely custom logic for refunding customer using respective Authorization ID / PSP Reference through their Payment Gateways (Adyen / PayPal), We would highly recommend this feature to be an OOB feature so that complex customization can be avoided.

    Below are high level points from our customization.

    1. We have created a Custom Table to store Collection Information like Order Information, Payment Key, Amount Collected and Authorization ID (PSP Reference No) etc.., These information are getting stored as soon as OMS settles the shipment invoice for an Order.

    2. During refund (return/appeasement) we call the extended API to get the required collection information from custom table for the Order, based on the refund amount, we select the Payment Method(s) and Authorization information against which refund request needs to be generated.

    3. Once respective Payment is selected for refund we update the Custom Table to reduce the Remaining Amount (Remaining Amount - Refunded Amount), initially Remaining Amount will be equal to the collected amount (Initial Amount)

  • Guest
    May 22, 2020

    This was a requirement for another Payment Acquirer HighRadius.

  • Guest
    May 22, 2020

    If you are following this Aha and if you have a similar need, please vote up.