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Ability to tie a payment refund request with the settlement and authorization transactions.

When processing payment refunds through the Adyen payment gateway, Adyen requires the refund request to be linked to the authorization id (PSP reference in Adyen terminology).

For processing refunds through Paypal, Paypal requires you to link the refund request with the Settlement request to successfully process refunds.

Currently, OMS does not link the refund request to either the settlement or authorization transactions recorded in the system.

  • Guest
  • May 19 2020
  • Planned for future release
What is your industry? Retail
How will this idea be used?

This enhancement will enable customers to integrate with payment gateway such as Adyen and Paypal without the need to customize their OMS implementation significantly. Without this enhancement, extensive customization are required in OMS to process refunds automatically.

  • Guest commented
    20 Jul 10:58pm

    We have similar requirement for CREDIT CARD using BancaSella and PAYPAL.

    And we are doing all possible workarounds to address this issue.

  • Guest commented
    10 Jul, 2020 06:03pm

    We are facing issues with cancellation as well. Refer TS003822596 is also accommodated

  • Guest commented
    2 Jun, 2020 03:57am

    There are two different type of integrations from these Payment vendors.

    1) Creating an Order with Payment gateway and processing the payments within the boundary of the order i.e. multi tender in one request for authorization

    2) Creating authorization (one per card or multiple per card) and processing settlement and refunds.

    The behavior and user experience are both different for these integrations

  • Guest commented
    27 May, 2020 01:08pm

    We had similar requirement for one of the US Based Luxury Fashion Brand, where we have implemented completely custom logic for refunding customer using respective Authorization ID / PSP Reference through their Payment Gateways (Adyen / PayPal), We would highly recommend this feature to be an OOB feature so that complex customization can be avoided.

    Below are high level points from our customization.

    1. We have created a Custom Table to store Collection Information like Order Information, Payment Key, Amount Collected and Authorization ID (PSP Reference No) etc.., These information are getting stored as soon as OMS settles the shipment invoice for an Order.

    2. During refund (return/appeasement) we call the extended API to get the required collection information from custom table for the Order, based on the refund amount, we select the Payment Method(s) and Authorization information against which refund request needs to be generated.

    3. Once respective Payment is selected for refund we update the Custom Table to reduce the Remaining Amount (Remaining Amount - Refunded Amount), initially Remaining Amount will be equal to the collected amount (Initial Amount)

  • Guest commented
    22 May, 2020 09:32pm

    This was a requirement for another Payment Acquirer HighRadius.

  • Guest commented
    22 May, 2020 03:09pm

    If you are following this Aha and if you have a similar need, please vote up.

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