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We have similar requirement for CREDIT CARD using BancaSella and PAYPAL.
And we are doing all possible workarounds to address this issue.
We are facing issues with cancellation as well. Refer TS003822596 is also accommodated
There are two different type of integrations from these Payment vendors.
1) Creating an Order with Payment gateway and processing the payments within the boundary of the order i.e. multi tender in one request for authorization
2) Creating authorization (one per card or multiple per card) and processing settlement and refunds.
The behavior and user experience are both different for these integrations
We had similar requirement for one of the US Based Luxury Fashion Brand, where we have implemented completely custom logic for refunding customer using respective Authorization ID / PSP Reference through their Payment Gateways (Adyen / PayPal), We would highly recommend this feature to be an OOB feature so that complex customization can be avoided.
Below are high level points from our customization.
We have created a Custom Table to store Collection Information like Order Information, Payment Key, Amount Collected and Authorization ID (PSP Reference No) etc.., These information are getting stored as soon as OMS settles the shipment invoice for an Order.
During refund (return/appeasement) we call the extended API to get the required collection information from custom table for the Order, based on the refund amount, we select the Payment Method(s) and Authorization information against which refund request needs to be generated.
Once respective Payment is selected for refund we update the Custom Table to reduce the Remaining Amount (Remaining Amount - Refunded Amount), initially Remaining Amount will be equal to the collected amount (Initial Amount)
This was a requirement for another Payment Acquirer HighRadius.
If you are following this Aha and if you have a similar need, please vote up.