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Ability to tie a payment refund request with the settlement and authorization transactions.
When processing payment refunds through the Adyen payment gateway, Adyen requires the refund request to be linked to the authorization id (PSP reference in Adyen terminology).
For processing refunds through Paypal, Paypal requires you to link the refund request with the Settlement request to successfully process refunds.
Currently, OMS does not link the refund request to either the settlement or authorization transactions recorded in the system.
What is your industry?
How will this idea be used?
This enhancement will enable customers to integrate with payment gateway such as Adyen and Paypal without the need to customize their OMS implementation significantly. Without this enhancement, extensive customization are required in OMS to process refunds automatically.
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