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Be able to delete an item from a return shipment

As an OMS user we would like to be able to delete/remove an item from a return receipt so that we do not accidentally credit the incorrect item. As per IBM team, it seems the default order modification rules in OMS do not allow to delete lines from the return shipment receipt and OMS doesn't have the functionality or API for the same. This stemmed from PMR: TS008200848

  • Guest
  • Feb 8 2022
  • Not under consideration
What is your industry? Retail
How will this idea be used?

We will use this idea to remove any products on a return receipt that are not actually being sent back therefore reducing the possibility of accidentally crediting the customer too much.

  • Admin
    Aaron Cutter commented
    29 Jul 06:23pm

    Thank you Jake, I will close this request.

  • Guest commented
    27 Jul 03:15am

    Hi Aaron,


    After reviewing this again, I think we should close this enhancement. I no longer see any real benefit for us and I think there are other ways the root issue can be solved that are not an enhancement. Thank you for following up!

  • Admin
    Aaron Cutter commented
    26 Jul 07:51pm

    Hi Jake, has your dev team had a chance to review the previous suggestion? Please let me know the outcome and whether you are still have a need for this enhancement. If I don't hear back then I will have to close this request in 30 days.

  • Admin
    Aaron Cutter commented
    24 Jun 08:15pm

    Thanks for the response Jake. I'll wait for the update from your dev team.

  • Guest commented
    24 Jun 08:01pm

    I apologize for the delay. I just recently realized all responses to me were going to junk mail.


    I will inform our dev team. Thank you!

  • Admin
    Aaron Cutter commented
    26 Apr 08:51pm

    Hi Jake, thank you for submitting your idea. There seems to be an issue with the attachments in the referenced PMR, so I am not able to review those. If I understand your scenario correctly though, you would like to delete an item from a return receipt after it has been completed? In general, the receipt process is start receipt, receive lines, close receipt, so the validation should happen before closing the receipt. We do also have the unreceiveOrder API, which can be used for receipt adjustments.

    We have not seen this request as a common use case, and in general, we don't allow deletion of data, in order to support auditing requirements.

    Can you please review the unreceiveOrder API and see if that would be sufficient to handle your scenario? If not, could you please share additional details, including the screenshots from the PMR? You can contact me directly at aaron.cutter@ibm.com.

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