IBM Sterling


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Status Future consideration
Workspace OMS - Order Management (OnPrem & OMoC)
Created by Guest
Created on Jul 20, 2021

RELATED IDEAS

During cancellation the Charge Amount should not get refunded when the ChargeType configured as "Non Refundable"

There could be some header charges like Donations which shouldn't get refunded when customer cancel the order. There's a existing configuration in Sterling to keep the header charges as non refundable (IsRefundable="N") however it is not working for the cancellation scenario. TS004024331 is the case we raised for this issue and Engg team has confirmed that IsRefundable flag works only during the return flow. As we have this requirement to have Donations as one of the header charges we need IsRefundable flag to be considered during cancellation scenarion

What is your industry? Retail
How will this idea be used?

On implementing this, customer will not get the refund amount for the Donations they made along with the order whenever they cancel the order.

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