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Hi Deepak, I have discussed this request with support and engineering and my understanding is that an alternative solution approach was suggested and updated product documentation similar to what was included in the ticket is being worked upon. Please reach out to support if any further information is needed for the suggested approach.
Thank you for submitting your idea. We discussed this internally and would like to gather some additional details to better understand your scenario. Is there a PMR related to this request that has any existing details?
Your ask is that a header level delivery charge should be refunded for a carry order. In the description, you also state that the header charge gets refunded when the payment agents processes the order. One aspect I'm not clear on is why is there a delivery charge on a carry order to start with? Was this a delivery order to start with and is changing to a carry order? If that is the case, can the delivery charge be removed at that point?