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Status Not under consideration
Created by Guest
Created on Jul 12, 2021

Delivery charge should be refunded for carry orders with non pre-paid tenders

The business requirement is to support order level promotional discounts(which applies to the whole basket) for Carry orders. For Carry order with non pre-paid tender (not pre-settled) and having header charges as promotions passed in the create order input xml to Sterling, we observed that the header charges gets refunded when the payment processing agent picks up.

Note: All the lines have the delivery method as CARRY. Also, we couldn't find any documentation on how payment processing works for carry

What is your industry? Retail
How will this idea be used?

Customer should have the ability to pay for the delivery charge in case the carry order is shipped to the delivery location.

  • Guest
    Dec 28, 2021

    Hi Deepak, I have discussed this request with support and engineering and my understanding is that an alternative solution approach was suggested and updated product documentation similar to what was included in the ticket is being worked upon. Please reach out to support if any further information is needed for the suggested approach.

  • Guest
    Sep 30, 2021

    Hi Deepak,

    Thank you for submitting your idea. We discussed this internally and would like to gather some additional details to better understand your scenario. Is there a PMR related to this request that has any existing details?

    Your ask is that a header level delivery charge should be refunded for a carry order. In the description, you also state that the header charge gets refunded when the payment agents processes the order. One aspect I'm not clear on is why is there a delivery charge on a carry order to start with? Was this a delivery order to start with and is changing to a carry order? If that is the case, can the delivery charge be removed at that point?