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Status Delivered
Workspace Order Management (OnPrem & OMoC)
Created by Guest
Created on May 11, 2020

RELATED IDEAS

Ability to link amendments to the payment tender used for refund/charge

See this idea on ideas.ibm.com

Currently there is no availability to link the payment tender to the list of modifications that triggered that refund/charge. Client requires the ability to identify this association especially for say items paid using interest free credits and require notifications to the credit provider to provide the items that have been cancelled/price modified etc especially where an order was paid using mixed tender.

Similar to an invoice; there should be an ability to create a provisional invoice that links it to the payment tenders determined to trigger the refund to the customer. This is only currently available for order invoices and not available for modifications. It need not be an invoice of some sort - essentially what is required is mapping of the modification and associated charge transactions.

What is your industry? Retail
How will this idea be used?

  • As a credit provider for customers to purchase items using interest free credits on the John Lewis website; i need to know of all amendments to the order and corresponding amount and tender used for the refund - where the initial order was paid using mix tenders (i.e. credits + gift vouchers)

  • As a retailer i need to be able to do my sales reporting and be able to identify the modifications triggered against the order and corresponding tenders used to refund/charge the customers - to enable the sales/deferred income reporting
1 MERGED

Correlation between Order transactions and Payment transactions

Finance teams require a report of reasons why refunds occurred. Currently there's no clear correlations to original reason codes that triggered refund and the related charge transactions, this should also support cases when original order event re...
almost 3 years ago in Order Management (OnPrem & OMoC) 1 Delivered

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