IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 101 of 2952

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
8 days ago in Call Center 0 Submitted

Request to Implement FLAG-Based ERN Alerts

ERN configurations rely heavily on Sender, Receiver, and Doctype information to trigger alerts to the users. This system works well if the sender/receiver/doctype is resolved by the time failure happens. However, if a failure occurs before the met...
about 1 year ago in Sterling B2B Integration SaaS / Alerting/Notifications 1 Not under consideration

First Message Success Notification from Production Environment

Customer wants IBM to generate "First message success" notification - first successfully processed message via production is generating the success notification (to the pre-configured business users) and then it is turned off automatically
over 1 year ago in Sterling B2B Integration SaaS / Alerting/Notifications 0 Not under consideration

Add Extrainfo 1, 2 and 3 in ERN Red Light and Yellow Light Notifications.

Add Extrainfo 1, 2 and 3 in ERN Red Light and Yellow Light Notifications. Please include this detail in both Body of the email and the Attachment.
over 1 year ago in Sterling B2B Integration SaaS / Alerting/Notifications 4 Functionality already exists

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Customized automated report functionality

Earlier we had an option to create customized reports in BPN. This option was sunset and now we are unable to create any new customized reports. We are receiving the new requests from customers to create customized reports based on document type,...
almost 3 years ago in Sterling B2B Integration SaaS / Alerting/Notifications 2 Planned for future release

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

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