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Status Planned for future release
Workspace Sterling B2B Integration SaaS
Categories Alerting/Notifications
Created by Guest
Created on Dec 28, 2022

RELATED IDEAS

Customized automated report functionality

Earlier we had an option to create customized reports in BPN. This option was sunset and now we are unable to create any new customized reports.

We are receiving the new requests from customers to create customized reports based on document type, trading partners etc.

It will be very helpful to enable the BPN reports or any other way to create reports to fulfill customer requirements.

For example:

We received a request that customer wants to receive a daily report based on sender id, receiver id and document type. Currently we dont have any option to create and schedule it.


What is your industry? Other
How will this idea be used?

IBM Support and implementation team use this feature to fulfill the customer requirement. Currently we dont have any option.
  • Guest
    Reply
    |     Feb 8, 2023

    A self-service functionality, to configure by the user in InFlight, or Config Hub, would be useful, over the BPN tool ones. They can ad-hoc run in IF, yes, but would like to be able to have it come to email, including to alternate addresses than the user's own login IBM ID (such as an operations team address) - and want to customize the time.

    I have customers ask about this during initial support plan reviews frequently.

  • Guest
    Reply
    |     Feb 8, 2023

    This feature to customize these inbound/outbound activity reports seems to be becoming a more recent request from clients. Clients are asking for different ways for them to be sent such as SFTP instead of email, having the destination filename added to them, and options for specific times instead of just daily, weekly, and monthly. Just in the last week I have noticed an increase in requests to have customized reports from clients. There is a need for this for our clients.

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