IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Clear

Call Center

    Agentic AI Chatbot - Give implementation teams control over richer UI styling (including color), rather than these being fixed by the Carbon AI Chat framework defaults

    Visual/color customization — Carbon AI Chat's customization today is limited to the agent runtime layer; the chat UI itself only supports minor configuration (logo, sizing) but not deeper visual styling like color. This means the bot may not be ab...
    28 days ago in Call Center 0 Submitted

    Agentic AI Chatbot - Add microphone/voice input as a third way to interact with the chatbot, alongside typed natural language and bubble/button/forms selections

    Today CSRs can interact with the chatbot two ways: typing a natural language request, or selecting a bubble/quick-reply option. This idea adds a microphone input option so a CSR can speak their request or response instead — using the browser's nat...
    28 days ago in Call Center 0 Submitted

    Agentic AI Chatbot - Add the ability to customize chatbot flows and information by brand, including showing or hiding specific information per brand

    Different brands (e.g., Kate Spade, Coach, Stuart Weitzman) may have different policies, workflows, or data that's relevant to a CSR — such as return windows, appeasement rules, or instrument eligibility. Today the chatbot presents the same flow a...
    28 days ago in Call Center 0 Under review

    Agentic AI Chatbot - Add role-based access control to the chatbot so it displays different levels of information depending on whether the user is a front-line agent or a team lead/ambassador/support role.

    As a manager, I want to control what type of information users see based on their role, so that only content relevant to that role is displayed. Today the chatbot shows the same information to every user regardless of role. This idea introduces tw...
    28 days ago in Call Center 0 Submitted

    Agentic AI Chatbot - Ability to navigate and open specific COM screens directly (ShipNode Info, Shipment tab, Invoice tab) instead of having the bot pull and display that data itself.

    Today, the chatbot allows user to navigate to order summary UI by clicking an order number which is hyperlinked. By using a similar approach if CSR can click on an hyperlink and get navigated to specific screens in COM, will enable CSR ti view det...
    28 days ago in Call Center 0 Submitted

    Agentic AI Chatbot : Add a "Use this text" popup to the chatbot UI — highlighting any text in a bot response surfaces a button that copies that text into the input field so the CSR can edit and send it, without needing copy/paste support.

    Today, if a CSR wants to reuse part of a bot response (an order ID, a tracking number, a policy line, a generated note) in a follow-up message or note, they have to retype it manually — slow and error-prone, especially for long alphanumeric IDs. T...
    28 days ago in Call Center 0 Submitted

    Ability for CSR user to click a 'BACK' button on the chatbot to traverse single step or multiple to perform redo

    Currently, if a CSR makes an error or the customer changes their mind mid-flow, the only options are to continue forward or abandon the conversation entirely and start over. This idea adds a "Back" control that lets the CSR step backward through t...
    28 days ago in Call Center 0 Submitted

    Availability of Agentic AI Chtabot in Korean and Japanese

    At present the GA version is available only in English. To roll out the chatbot in Japan and Korea, need the product to be made available in Korean and Japanese.
    about 2 months ago in Call Center 0 Submitted

    Woolls Brian Cell Shading CL1 Method

    https://cellula-neuro-core.base44.app https://neural-wafer-sync.base44.app https://neuro-lit-labs.base44.app https://neo-neural-sync.base44.app https://neuro-fab-core.base44.app
    2 months ago in Call Center 0 Not under consideration

    Remove the UPPER function for phone number.

    Advanced search Ship to in call center is not performing well for phone# searches in pre-prod and prod environment and takes around 1min to respond. The query we see taking time here for Advanced Search Ship To is: SELECT YFS_PERSON_INFO.* FROM YF...
    6 months ago in Call Center 0 Under review

    By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
    Do not place IBM confidential, company confidential, or personal information into any field.