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Status Under review
Workspace Call Center
Created by Guest
Created on May 13, 2025

RELATED IDEAS

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team,

We are testing the use where trying to create return for the component level.

Steps:

1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document.

2. Order created - Shared the XML as well

3. Scheduled , Released and Shipped

4. Now trying to create return order for the component level from call center.

Observation

Call Center - Not allowing to create return for component. It is allowing only to create order for complete Bundle level.

Order Hub – We can create return for Component.

Problem statement:

We want to create return order for the component level from Cal Center.

I have attached document and har file as well for OrderHub and Call Center.



Reference PMR Case: TS019020924
https://www.ibm.com/mysupport/s/case/500Ke00000AksDKIAZ/return-order-for-component-level-not-allowing-in-call-center-but-it-is-allowing-in-order-hub?language=en_US


What is your industry? Retail
How will this idea be used?

This functionality is already available in Order Hub, same things needs to be added in Call Center as well for returning order component level

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