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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

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Permit for quota-free import of in-store TAKE SALES (not orders) for one-stop shop in customer order history

Orders are not a majority of overall enterprise-wide transactions, and the OMS is not expected to process them in any regard, ie settlement or fulfillment - This is all taken care of by the POS platform. As such, it is not of benefit for OMS to spend its transaction quota on store transactions it does not need to handle. However, when it comes to providing the customer with a harmonized view of their order history, OMS comes up short in terms of providing a comprehensive Omnichannel / unified commerce view.


As such, the ask is to permit POS take-sales (cash and carry) to import to OMS without impacting transaction quotas. This would also give line-of-sight to in-store transactions (take sales) for returns purposes.


If and when a return order is initiated with reference to a take sale, it would be fair to count that return order against the quota, (but not all the take sales for which no return was ever initiated.)

  • Guest
  • Nov 18 2021
  • Not under consideration
What is your industry? Retail
How will this idea be used?

By importing store take sale transactions, the order history APIs can provide a comprehensive view of customer's activity across selling channels and truly represent a unified commerce solution beyond just orders.

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