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Orders are not a majority of overall enterprise-wide transactions, and the OMS is not expected to process them in any regard, ie settlement or fulfillment - This is all taken care of by the POS platform. As such, it is not of benefit for OMS to spend its transaction quota on store transactions it does not need to handle. However, when it comes to providing the customer with a harmonized view of their order history, OMS comes up short in terms of providing a comprehensive Omnichannel / unified commerce view.
As such, the ask is to permit POS take-sales (cash and carry) to import to OMS without impacting transaction quotas. This would also give line-of-sight to in-store transactions (take sales) for returns purposes.
If and when a return order is initiated with reference to a take sale, it would be fair to count that return order against the quota, (but not all the take sales for which no return was ever initiated.)
|What is your industry?||Retail|
How will this idea be used?
By importing store take sale transactions, the order history APIs can provide a comprehensive view of customer's activity across selling channels and truly represent a unified commerce solution beyond just orders.
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