IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Pinned ideas

PINNED Present Multiple Host Keys - RSA and ECDSA
As with standard Linux servers today Secure Proxy should be able to present Host Keys (more than one) in both RSA and ECDSA formats depending on what type the vendor incoming connection supports. Vendors are demanding Host Keys that are stronger t...
Share feedback 3
PINNED Add support to controllerWorkflow script to restart BPs that are in "completed, error" state by individual BP IDs
During system issues, we are unable to bulk restart the BP IDs at a time. This is causing huge support effort in the clean-up process. Existing controllerWorkflow.sh script doesn't have a solution to restart the BPIDs that are in "completed, error...
Share feedback 5

All ideas

Showing 785

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 2 years ago in OMS - Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 2 years ago in OMS - Call Center 4 Future consideration

To be able to run a report of the maps that are actually being used in the data and how often the map is being used. Even possibly adding a Mapping in the Configure Columns so it would allow the Map names to show on the reports.

This will help to determine a strategy around changes and better visibility into our maps' usage. It could be ran as the inbound/outbound activity report is currently ran from within Inflight. Even possibly adding a Mapping in the Configure Column...
about 1 year ago in Sterling B2B Integration SaaS / Inflight 1 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 2 years ago in OMS - Call Center 0 Future consideration

Allow BOPIS orders where order is not picked from the store but shipped from warehouse

There are scenarios where items are special order items or not available in store or store does not participate in BOPIS. Also called as Site-to-Store. In these cases, the order is actually picked in warehouse, packed and shipped to the store (via...
almost 5 years ago in Store Engagement / Usability 0 Future consideration

Rotables Logic Widget

A Functionality around Split Valuation materials to allow for overall right-sizing Core, Repaired, New, Capital materials from SOH and ROP/MAX = How many of each type is needed, how many are "in rotation" where are they, how many are due back eith...
about 1 year ago in MRO Inventory Optimization 6 Future consideration

Add Additional DL and custom message to the proactive notifications and service disruptions from IBM

0n 7/16, Network disruption at IBM end had impacted the Release order agent to look for GIV inventory instead of IV and closely 5000 orders got cancelled because of this issue. Later we restarted release agent to fix the issue. OMS team did not re...
about 1 year ago in OMS - Order Management (OnPrem & OMoC) 2 Future consideration

DB Backup and Reset feature

To train guest services users on Sterling OMS functionalities primarily around Call center features, need to refresh the database meaning take a backup of a particular state of the initial order set and later restore the backup so that we can prov...
about 1 year ago in Self Service Tool 3 Future consideration

Bin/SKU Dedication - Ability to see bin assigned to SKU when searching at the SKU level

Current situation: In SIM, a user can assign SKUs to a bin as dedicated to that bin. When searching for bins, the user can see the SKUs that are dedicated to that bin. This is great if the user is searching for bins with SKUs. Requirement: In SIM,...
about 1 year ago in Store Engagement / Usability 0 Future consideration

Provide Create Order option from the Customer Profile Screen in IBM Sterling Store

In the IBM Sterling Store 10(Angular Version), when we do a customer search and find a customer profile(Customer Details screen attached), we would like to start creating order from that screen. Currently, we have an option to do a Checkout if the...
over 2 years ago in Store Engagement 0 Future consideration

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