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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

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Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.

  • Guest
  • May 26 2022
  • Under review
What is your industry? Retail
How will this idea be used?

This would allow the Customer Service team to resend emails without having to go into a 3rd party email provider's system.

  • Guest commented
    24 Jun 07:50pm

    Hi Jason,

    I apologize for the delay. I just recently realized all responses to me were going to junk mail.


    In this case, we'd like to a button created that sent a message to an external email provider which would then send an email to the customer. The hyperlink email address opened up a mail application, but at our organization we use Zendesk for customer communications.

  • Admin
    Jason Cheng commented
    30 May 07:30pm

    Hi Jake,

    In I-34, keeping the email hyperlink would allow the user to click and send email via external email provider. Please clarify your use case. Thanks.

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