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Status Future consideration
Workspace Self Service Tool
Created by Guest
Created on Jul 21, 2023

RELATED IDEAS

DB Backup and Reset feature

To train guest services users on Sterling OMS functionalities primarily around Call center features, need to refresh the database meaning take a backup of a particular state of the initial order set and later restore the backup so that we can provide guest services team with the original state of the orders(at point where backup was taken).


a. Take a backup of particular state of orders (transactional data)

b. Delete the transactional data (Sales/return/reship etc.) related to sales orders

c. Reload the transactional data every week or so taken at step (a)

What is your industry? Retail
How will this idea be used?

To train guest services users on Sterling OMS functionalities primarily around Call center features, need to refresh the database meaning take a backup of a particular state of the initial order set and later restore the backup so that we can provide guest services team with the original state of the orders(at point where backup was taken).
  • Admin
    Sampson Wong
    Reply
    |     Nov 3, 2023

    IBM will put the DB reset into consideration. However DB Backup will not be included in this RFE.
    Thanks

  • Admin
    Sampson Wong
    Reply
    |     Jul 27, 2023

    This requirement consists of two parts DB restore and a Environment Reset feature
    Specially on the environment reset, the task is tricky as an OMoC environment have many active dependencies with other SaaS product including Inventory Visibility, Store Inventory Management. To perform a thorough reset, all service must perform the reset at the same time and clearing any in-flight traffic. Suppose if this RFE is to be pick up. the reset scope will be limited to only OMoC and the client will be responsible to clean up their own data in the dependency services.


    IBM's suggestion is client to attempt to perform a clean up and reapply chance to the environment without the needs to perform a DB restore or reset. This is exactly what IBM does for internal testing. Please consider this as a work around.

    For the Environment Reset, we do not see ability to fulfill the requirement in 2023 as this is submitted towards the holiday season, it will be difficult to perform any DB related certification for this feature around this time.

    We can certain plan this in our forward roadmap next year and keep in mind this will be a big effort as IBM is determine to correctly design the reset capability across all services.


    Please let us know the alternative timeline other than 2023.

  • Admin
    SHISHIR SAHA
    Reply
    |     Jul 23, 2023

    Hello,


    Thank you for submitting this request. We are currently analyzing the requirements.

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