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Status Future consideration
Created by Guest
Created on Jul 21, 2023

Add Additional DL and custom message to the proactive notifications and service disruptions from IBM

0n 7/16, Network disruption at IBM end had impacted the Release order agent to look for GIV inventory instead of IV and closely 5000 orders got cancelled because of this issue. Later we restarted release agent to fix the issue. OMS team did not respond immediately as it was Sunday. If we add IT Operations for any proactive notifications and service disruptions it helps us to respond and recover faster from production outages.

What is your industry? Retail
How will this idea be used?

To recover and respond faster from the production outages.

  • Admin
    Bharat Khade
    Reply
    |
    Aug 3, 2023

    Hi, Thanks for reaching to IBM. IBM will analyze and get back with a suitable proactive approach to the problem.

    1 reply