IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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OMS - Call Center

Showing 55

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
3 months ago in OMS - Call Center 0 Needs more information

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPC

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
4 months ago in OMS - Call Center 2 Future consideration

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
5 months ago in OMS - Call Center 4 Not under consideration

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
5 months ago in OMS - Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
5 months ago in OMS - Call Center 7 Future consideration

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
5 months ago in OMS - Call Center 6 Future consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
6 months ago in OMS - Call Center 0 Future consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
7 months ago in OMS - Call Center 1 Not under consideration

Meet the new names for huge and tiny numbers: The metric system has gotten an update

Numbers may be infinite, but our names for them aren't. That's why the metric system just got an update. Woodward Academy vs Langston Hughes Live Several new prefixes have been introduced to describe incredibly large and incredibly small numbers. ...
about 1 year ago in OMS - Call Center 0 Not under consideration

A Lasting Legacy of COVID: Far-Right Platforms Spreading Health Myths

WASHINGTON — Not long after Randy Watt died of COVID-19, his daughter Danielle sat down at her computer, searching for clues as to why the smart and thoughtful man she knew had refused to get vaccinated. She pulled up Google, typed in a screen nam...
about 1 year ago in OMS - Call Center 0 Not under consideration

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