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Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPC
The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS personas. The idea would be a chat like (or ChatGPT like) question and answer type of dialog process that could be embedded throughout system to allow users to interact with the OMS in a more natural language interaction model There would be many use cases for this embedded foundation model. Some examples:
- Call Center agent leverages the OMS/Inventory foundation model to quickly ask and get responses back on customer, order, shipment, inventory, invoice, etc. information while interacting with the customer.
- Inventory Planner checking availability or lack thereof with inventory based on up-coming promotions
- Management asking questions around top product sales, top customer sales, low product sales, etc.
- Users asking questions around high returned products, returns by reason, etc.
This information and more is all held within the IBM Sterling OMS. Yes, you could run reports, etc., though the more modern approach and the approach that is becoming more common for users is to interact in a more natural language processing type of an interaction.
Do not place IBM confidential, company confidential, or personal information into any field.