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Status Future consideration
Workspace OMS - Call Center
Created by Guest
Created on Apr 17, 2024

RELATED IDEAS

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output.  But in most of the cases end users will not know the complete word or word may be too long to type in.


Eg: Lets consider an example, we have a product named "Veiled Rouge". if search with "rouge" then it returns all the items where we have "rouge" in the product name/product description. If we search with "roug" then it doesn't show up any records. 

Issue: Our requirement is when user search for the term "roug" then it should return all the products/items where product name/description contains "roug".

Refer the IBM PMR for more details: TS015844230

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