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Status Future consideration
Workspace OMS - Call Center
Created by Guest
Created on Apr 17, 2024

RELATED IDEAS

"searchCatalogIndex" api is not returning the results based on the partial term.

See this idea on ideas.ibm.com

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output.  But in most of the cases end users will not know the complete word or word may be too long to type in.


Eg: Lets consider an example, we have a product named "Veiled Rouge". if search with "rouge" then it returns all the items where we have "rouge" in the product name/product description. If we search with "roug" then it doesn't show up any records. 

Issue: Our requirement is when user search for the term "roug" then it should return all the products/items where product name/description contains "roug".

Refer the IBM PMR for more details: TS015844230

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