This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Search existing ideas
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updateson them if they matter to you. If you can't find what you are looking for,
Post your ideas
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
Ability to convert rich-text to plain text - Call Center
Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition to clicking) to view links, tasks, pages, etc., then they would be able to perform these workflows more efficiently.
In addition, IBM should enable pasting in plain text (Ctrl + Shift + V) so that when users have to copy information that is in an atypical format, that same user can paste the information in a plain text format that is readable by middleware systems that connect to OMS.
What is your industry?
How will this idea be used?
There are dozens of different use cases for key shortcuts but a few that are most relevant to Brooks Running would be (but are not limited to):
Key shortcut (such as CTRL+1) to create a new order in Call Center
Key shortcut (such as CTRL+2) to create a new return in Call Center
Key shortcut (such as CTRL+3) to create an appeasement (refund credit) in Call Center
User's will could make great use of the pasting in plain text function in OMS when copying information from emails, customer service tickets, etc. and using that information to create a new order or return.
Do not place IBM confidential, company confidential, or personal information into any field.