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Status Not under consideration
Workspace Call Center
Created by Guest
Created on Jul 21, 2023

RELATED IDEAS

View transfer order information in Call Center

See this idea on ideas.ibm.com

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line summary shows the node where it is procured from, but no other details such as transfer order number or tracking no. of the TO.

What is your industry? Retail
How will this idea be used?

To provide more information to customer service and allow them to track transfers
  • Admin
    Jason Cheng
    Reply
    |     Oct 23, 2023

    View transfer order will be considered in the next-gen Call Center only, hence closing this RFE.

  • Admin
    Jason Cheng
    Reply
    |     Oct 19, 2023

    Hi Govind,

    The next-gen Call Center is now available for SaaS, container and on-prem traditional deployments. We can discuss on how to implement this feature in the next-gen Call Center, but not putting efforts to develop this in the legacy Call Center. I can schedule a meeting to show you the next-gen Call Center, also understand Burberry's timeline to upgrade to the next-gen Call Center.

  • Guest
    Reply
    |     Aug 31, 2023

    Hi Jason,

    We use procurement transfer orders, to transfer stock between stores and hubs.

    Regards,

    Govind

  • Admin
    Jason Cheng
    Reply
    |     Aug 21, 2023

    Hi Govind,

    Can you please clarify the use case of transfer orders? Is this for transferring inventory between stores? Thanks.

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