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Status Functionality already exists
Workspace Call Center
Created by Guest
Created on Dec 14, 2023

RELATED IDEAS

Wild Card Searches in Call Center

See this idea on ideas.ibm.com

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders associated with an IBM email address.

We'd like to be able to do this with most fields in the order search screen.

What is your industry? Retail
How will this idea be used?

All users would be able to use this functionality to search for orders in a more creative way if there is an issue with certain types of orders or if we didn't get all of the details we need to easily find the order.
  • Guest
    Reply
    |     Sep 20, 2024

    Hey Jason/IBM,

    Just wanted to bump Jake's comment from 1/11/2024 again. Is there any additional documentation that you can provide on this feature in how to use it?

  • Guest
    Reply
    |     Aug 16, 2024

    Hey Jason/IBM,

    Just wanted to bump Jake's comment from 1/11/2024 again. Is there any additional documentation that you can provide on this feature in how to use it?

  • Guest
    Reply
    |     Jul 22, 2024

    Hey Jason/IBM,

    Just wanted to bump Jake's comment from 1/11/2024 again. Is there any additional documentation that you can provide on this feature in how to use it?

  • Guest
    Reply
    |     May 21, 2024

    Hey Jason/IBM,

    Just wanted to bump Jake's comment from 1/11/2024 again. Is there any additional documentation that you can provide on this feature in how to use it?

  • Guest
    Reply
    |     Mar 15, 2024

    Hey Jason/IBM,

    Just wanted to bump Jake's comment from 1/11/2024 again. Is there any additional documentation that you can provide on this feature in how to use it?

  • Guest
    Reply
    |     Feb 16, 2024

    Hey Jason/IBM,

    Just wanted to bump Jake's comment from 1/11/2024. Is there any additional documentation that you can provide on this feature in how to use it?

  • Guest
    Reply
    |     Jan 19, 2024

    Hey Jason/IBM,

    Just wanted to bump Jake's comment below. Is there any additional documentation that you can provide on this feature in how to use it?

  • Guest
    Reply
    |     Jan 11, 2024

    Hey Jason,

    Can you provide any documentation on how to use this feature? I just attempted it again and it did not work.

  • Admin
    Jason Cheng
    Reply
    |     Jan 11, 2024

    Hi Jake,

    Wild card search is supported. For example, you can search "ibm.com" in the email field, or "1234" in the phone number field for phone numbers containing 1234. Please let me know if you have any other use cases. Thanks.



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