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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
BUG : Sterling call center is not loading change Payment method screen from order summary screen
Sterling call center is not loading change Payment method screen from order summary screenPMR# : TS005936810
Sorting of products based on Availability during a call center product search
Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
Call Center Return Creation Screen
When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines.This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a v...
Total number of results in the Search
User would like to see total number of results in the search result set, to visually clue in the CSR about number of Orders for a given Customer account. It is a usability enhancement that improves their productivity on Call Center application.
Bundle Parent doesnt reflect consolidated status of child items
When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center
Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
Buyer Remorse Hold getting resolved while adding new line to an existing Order
After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
Blind Returns support in v9.5 of Call Centre Commerce
We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre.
This requirement is critical for the business
Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.
Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
Add a link to launch cognos from Call Center
The team that needs Cognos, does not use business manager but rather Call Center. We would like a task to launch BI if the user has the role.
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