IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 96

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
6 days ago in Call Center 0 Submitted

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Users should have the ability to produce an alert whenever Control Center loses connection to it's own database

Of course, whenever it loses connection to the DB it will not be able to write anything to the EVENTS table but when that connection is re-established, there should be some message written that indicates there's been a problem that we can monitor ...
over 1 year ago in Sterling Control Center Monitor / Other 1 Functionality already exists

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Provide monitoring of Up/Down status for PEM components (PEM,PR,PP,PCM)

Partner Engagement Manager is a core component of a modernized Sterling stack and provides critical partner facing interfaces (both external and internal) that should be monitored. CCM should provide out of the box monitoring for UP/DOWN status an...
almost 2 years ago in Sterling Control Center Monitor / Other 0 Planned for future release

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Make Open Telemetry available in CCM

Please make Open telemetry available in CCM. CCM should be able to monitor 1) Queue depth from MQ perspective 2) Loss of connectivity between B2Bi and MQ server. Refer to Idea CCM1-I-382 This was the issue we had in production MQ serve...
5 months ago in Sterling Control Center Monitor / Other 0 Submitted

Create alert if the adapters do not come up after SI server comes back up.

It is critical for us when the SI app server comes up after being down or after patching to know if the required MQ adapters, Http server and Http Client adapters come up as expected. We want to be alerted if the MQ adapters and HTTP Server and HT...
about 1 year ago in Sterling Control Center Monitor / Other 2 Under review

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