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When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines.
This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a valid use case.
What is your industry?
How will this idea be used?
Impacts CSR productivity
Dec 14, 2020
Thank you for your valuable inputs in improving the usability of the Call Center Return Creation Screen. We are currently reviewing your inputs and will prioritize it along with our future requirements.
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