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Status Future consideration
Workspace OMS - Call Center
Created by Guest
Created on May 26, 2022

RELATED IDEAS

Quick Button to search a customer's Order History

In the new UI we would like a button that allows the user to click a single button and find the customer's order history. This should show all of the customer's orders in the order search screen.

What is your industry? Retail
How will this idea be used?

We will use this button to quickly search a customer's previous orders. This could be used in various conversations, but it would be very helpful if a customer checked out as a guest and needs to know what products they previously ordered.
  • Admin
    Jason Cheng
    Reply
    |     Jun 8, 2022

    Hi Jake,

    Thanks for your reply. This one is now under future consideration.

  • Guest
    Reply
    |     Jun 8, 2022

    Hey Jason,


    In this case we are looking for a quick button to click and find the customer's order history instead of going back a screen to the order search screen. Imagine if you are on the order summary screen and then had a button off to the right that just said order history and linked you to the customer's order history.

  • Admin
    Jason Cheng
    Reply
    |     Jun 8, 2022

    Hi Jake,

    Can you provide examples of business use cases, please? Order search already supports search by customer email so you should be able to find customer's order history. Thanks.

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