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Workspace OMS - Call Center
Created by Guest
Created on May 27, 2022

RELATED IDEAS

Remove unwanted buttons for certain statuses

In the current UI, we had to make a few customizations to remove buttons that should not have been available based on the status. In the new UI, we would like the OMS to better understand statuses and remove/disable the buttons that should not available depending on the status.

What is your industry? Retail
How will this idea be used?

We will use this functionality to provide a smoother and more intuitive UI for the customer service teams.
  • Admin
    Jason Cheng
    Reply
    |     Jul 8, 2022

    Hi Jake,

    This is embedded in the new Call Center design and under development on different screens and flows.

  • Guest
    Reply
    |     Jun 24, 2022

    I apologize for the delay. I just recently realized that all responses to me were going to my junk mail. I've attached a few screenshots.

    Unwanted_button...
    Unwanted_button...
    Unwanted_buttons.PNG
    Open full size
    Unwanted_buttons_2.PNG
    Open full size
    Unwanted_buttons.PNG Unwanted_buttons_2.PNG
  • Admin
    Jason Cheng
    Reply
    |     Jun 8, 2022

    Hi Jake,

    Can you share a few examples or screenshots of the unwanted buttons? Thanks.

  • Admin
    Jason Cheng
    Reply
    |     May 30, 2022

    Hi Jake,

    Please provide screenshots of where you need to remove unwanted buttons. Thanks.

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