Skip to Main Content
IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Workspace OMS - Call Center
Created by Guest
Created on May 27, 2022

Remove unwanted buttons for certain statuses

In the current UI, we had to make a few customizations to remove buttons that should not have been available based on the status. In the new UI, we would like the OMS to better understand statuses and remove/disable the buttons that should not available depending on the status.

What is your industry? Retail
How will this idea be used?

We will use this functionality to provide a smoother and more intuitive UI for the customer service teams.

  • Admin
    Jason Cheng
    Jul 8, 2022

    Hi Jake,

    This is embedded in the new Call Center design and under development on different screens and flows.

  • Guest
    Jun 24, 2022

    I apologize for the delay. I just recently realized that all responses to me were going to my junk mail. I've attached a few screenshots.

  • Admin
    Jason Cheng
    Jun 8, 2022

    Hi Jake,

    Can you share a few examples or screenshots of the unwanted buttons? Thanks.

  • Admin
    Jason Cheng
    May 30, 2022

    Hi Jake,

    Please provide screenshots of where you need to remove unwanted buttons. Thanks.