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Status Not under consideration
Workspace Call Center
Created by Guest
Created on May 26, 2022

RELATED IDEAS

Call Center should be able to disable buttons based on Skus

See this idea on ideas.ibm.com

In our case we have electronic gift cards that cannot be reshipped, but the OMS UI still shows the "reship button" we would like Call Center to be able to use that sku as logic to disable a certain button.

What is your industry? Retail
How will this idea be used?

We will use this logic to remove or disable buttons in cases they should not be used. This will be especially helpful in reshipment cases.
  • Guest
    Reply
    |     Aug 30, 2022

    Understood! Thank you Jason.

  • Admin
    Jason Cheng
    Reply
    |     Aug 30, 2022

    Hi Jake, this feature requires OMS backend changes and involves multiple teams. I would suggest you disable buttons with customizations.

  • Admin
    Jason Cheng
    Reply
    |     Jul 18, 2022

    Hi Jake,

    I am still checking this one with a different team who owns the backend.

  • Guest
    Reply
    |     Jul 11, 2022

    I saw this was moved to needs more information. Can I provide anything that will help you better understand this ticket?

  • Admin
    Jason Cheng
    Reply
    |     Jul 6, 2022

    Hi Jake,

    Dev is still checking on the functionailties of the backend APIs to support this.

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