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OMS - Call Center

Showing 27

Ability to Toggle Between Tabs in COM When CSR is Performing an Action

Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
over 2 years ago in OMS - Call Center 3 Future consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 3 years ago in OMS - Call Center 2 Future consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 4 years ago in OMS - Call Center 0 Future consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 4 years ago in OMS - Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 4 years ago in OMS - Call Center 0 Future consideration

Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.

Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
over 5 years ago in OMS - Call Center 0 Future consideration

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special servic...
over 6 years ago in OMS - Call Center 0 Future consideration

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