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in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special service charges are added in order total. But when we open order in call center, its not displaying special service charges in any category and also no option to remove special service
What is your industry?
How will this idea be used?
Cleint want to use personalization as a special service. Item will be associated with a special service "Personalization". Call center should support for adding special service and modify/view special service for web order
Dec 14, 2020
Thank you for your valuable inputs for the Call Center Application. We are reviewing your request and will prioritize it along with the future requirements in our backlog.
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