IBM Sterling Ideas
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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you, 1. Post an idea 2. Upvote ideas that matter most to you 3. Get feedback from the IBM team to refine your idea
Help IBM prioritize your ideas and requests
The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
Problem: User is not able to switch between a tab and popup in the call center.
Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the current tab(example: In the middle of adding notes). User requires the facility to switch between tabs/pop-up.
Detailed steps: When in COM, users should have the ability to toggle between tabs regardless of whether or not they are in the middle of an action.
Example: While an user is in the middle of typing notes on an order, they should have the ability to navigate back to the Home Screen without losing the progress on their notes even if they did not finish adding the notes before switching to a different tab.
Please provide the suggestions to implement the above functionality.
|What is your industry?||Retail|
How will this idea be used?
While an user is in the middle of typing notes on an order, they should have the ability to navigate back to the Home Screen without losing the progress on their notes even if they did not finish adding the notes before switching to a different tab.
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