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Broadly, I would suggest the function in both OrderHub AND CallCenter. For our specific use case, our advanced customer care team today operates out of Call Center, but there's no reason we could not extend OrderHub to them as well to augment their feature set. As I understand it, queue and task management are present in both, so bulk assignment would probably make sense in both, (as a restricted user permission for team leads.) Likewise, assigning a searchable "Transaction Owner/Assignee" - independent from task assignment - would make sense in both places as well.
In terms of screens - I would not want to be overly prescriptive on what the right UI/UX would be - Let the experts on the IBM design team noodle that one! I would just suggest that Call Centers are 100% built around call volume and EFFICIENCY - so wherever possible, SAVE CLICKS!
This request is logged against Order Hub user interface, that is primarily for a Fulfillment Manager Persona.
From your description, it appears that this is requested in the Call Center application. Please confirm which application you are referring to and which specific screens require this capability.