This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Search existing ideas
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updateson them if they matter to you. If you can't find what you are looking for,
Post your ideas
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.
Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at least do an availability check.
Also when a reship does happen, often it is more involved than just sending the line again such as changing the ship to address. If the product didn't get shipped correctly to the customer in the first place, there is usually something that needs to be changed.
What is your industry?
How will this idea be used?
It will allow for a more successful experience between the customer and CSR when the customer calls because the product wasn't originally delivered. Not having the CSR be presented with whether the product is available and giving the customer the expectation it will be fulfilled but can't be, is a very bad customer experience.
Do not place IBM confidential, company confidential, or personal information into any field.