IBM Sterling


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Showing 2938 of 2938

Improve case sensitivity in OMS search functions

Searching for a name in the OMS requires a perfect match with capitalization. I would like this to be improved so that the OMS also brings up names that are not perfect matches. For instance, if I search Jake Brewer, but the customer input jake br...
over 3 years ago in Call Center 2 Functionality already exists

Create refresh button for Returns

When a return order is created it should have a refresh button OOTB in the OMS UI that allows the user to refresh the return without having to go back to the original order.
over 3 years ago in Call Center 1

Built in Multi Line Reshipments

Currently, If a customer needs an entire order reshipped the user would need to reship each line individually and the lines would release separately. We would like a OOTB way to reship multiple lines at one time and have them release together.
over 3 years ago in Call Center 1

User group filter with & (and)/ |(or) and return attribute customisation

To implement PEM SSO current PEM can only use custom attribute / attribute with which can only return one string. Expected output as mentioned below.Sample output user role: </property><property><name>role</name><value&g...
over 3 years ago in Sterling External Authentication Server / Administration & Configuration 2 Future consideration

Suppress password policy error messages from SEAS logs if using Ping for Active Directory.

ERROR LdapPasswordPolicyRetriever - ************** Uknown or unsupported LDAP server detected We use Ping for our Active Directory solution and it was determined that Ping does not return the password policy to SEAS as expected. Therefore, this...
over 3 years ago in Sterling Secure Proxy / Usability 1 Functionality already exists

Ability to Toggle Between Tabs in COM When CSR is Performing an Action

Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
over 3 years ago in Call Center 3 Future consideration

Add new optional arguments available across all email templates

When customizing e-mail templates, it would be extremely beneficial to have specific data available as arguments/variables to add to any of the e-mail templates (if they make sense in the context of the email). These include: Partner company/organ...
almost 7 years ago in Sterling Partner Engagement Manager / Alerting/Notifications 0 Planned for future release

Enhance C:D Rest API cdwebconsole/svc/processcontrolcriterias to allow definition of symbolic parameter values

The current approach enables to execute a static/hardcoded locally stored CDP process. This approach is very limited as for example you cannot specify a specific file name in a copy step to be transferred when executing. Therefore please extend th...
almost 7 years ago in Sterling Connect:Direct / APIs & SDKs 1 Not under consideration

Enable SequenceGenerationKey usage in Router Action step

Currently, SequenceGenerationKey is only enabled to use with Basic transation action. It will be very helpful if we have access to use this with other actions too. ( Example : Enveloping, Router etc )
over 3 years ago in Sterling B2B Integration SaaS / Other 1 Not under consideration

ability to resend or restart archive data from inFlight

the resend or restart buttons are only available on the recent month data in the new inflight. The legacy would also allow resend and restart from the archive data. We would like this for the archive on the new inflight.
almost 7 years ago in Sterling B2B Integration SaaS / Inflight 1 Not under consideration

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