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Searching for a name in the OMS requires a perfect match with capitalization. I would like this to be improved so that the OMS also brings up names that are not perfect matches. For instance, if I search Jake Brewer, but the customer input jake brewer I will not get any responses. The OMS search functionality should not be case sensitive.
What is your industry?
How will this idea be used?
This would allow for easier searching by customer service agents within the OMS
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