IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 115 of 2953

Change BPN Config Center initial page to have only searchbox, not list of customers

Initial page in Config Center attempts to build a list of customers, and this list can be quite lengthy. There is a search box but it cannot be used until the list build is complete. I feel that just a search box that could be immediately used wou...
over 5 years ago in Sterling B2B Integration SaaS / Other 1 Not under consideration

BPN Tool - improve Audit Log search to show more relevant results

We use BPN TOOL - Audit Log to identify what routing rules have been added, changed deleted. I found that when I searched for rule name containing "SGM" that had one of the assignments updated recently, it did not show me the updated rule. I had t...
almost 3 years ago in Sterling B2B Integration SaaS / Other 0 Future consideration

Meet the new names for huge and tiny numbers: The metric system has gotten an update

Numbers may be infinite, but our names for them aren't. That's why the metric system just got an update. Woodward Academy vs Langston Hughes Live Several new prefixes have been introduced to describe incredibly large and incredibly small numbers. ...
almost 3 years ago in Call Center 0 Not under consideration

A Lasting Legacy of COVID: Far-Right Platforms Spreading Health Myths

WASHINGTON — Not long after Randy Watt died of COVID-19, his daughter Danielle sat down at her computer, searching for clues as to why the smart and thoughtful man she knew had refused to get vaccinated. She pulled up Google, typed in a screen nam...
almost 3 years ago in Call Center 0 Not under consideration

Return quantity with three decimal places does not work in WCC.

While creating returns from WCC we cannot enter quantity with more than 2 decimal places. This field should be customizable, i.e., one should be able to configure how many digits they can have after the decimal.
about 3 years ago in Call Center 0 Future consideration

Provide subscription order creation flow in Call Center.

Add a new screen or flow for creating and managing the subscription orders in the call center UI.
about 3 years ago in Call Center 2 Not under consideration

Clone Option While Adding Users In Customer Center

For our B2B/Managed Services Customers, when we are all set for production move there is a action item where the technical person or Admin from Customer side has to add their Team members who can access InFlight Portal for Monitoring there Traffic...
over 6 years ago in Sterling B2B Integration SaaS / Other 0 Functionality already exists

Add a link to launch cognos from Call Center

The team that needs Cognos, does not use business manager but rather Call Center. We would like a task to launch BI if the user has the role.
over 6 years ago in Call Center 1 Not under consideration

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
over 3 years ago in Call Center 2 Functionality already exists

SalesForce Case TS******* email notification to have Client Name in the Email Subject

Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment w...
over 6 years ago in Call Center 2 Not under consideration

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