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Status Not under consideration
Workspace OMS - Call Center
Created by Guest
Created on May 16, 2019

Add a link to launch cognos from Call Center

The team that needs Cognos, does not use business manager but rather Call Center.  We would like a task to launch BI if the user has the role.

What is your industry? Retail
How will this idea be used?

The team will launch BI from call center and not have to launch business center because currently that is the only way for them to launch it since we don't want to give them access to application console.

  • Guest
    Dec 14, 2020

    Over the course of time, we’ve received multiple enhancement requests for the Call Center application. On further review and assessment of this request, we are not able to include this request into the product in the near future.

    Even if your request is not prioritized, your inputs is very valuable to us. Thank you for this request for the Call Center Application