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We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
What is your industry?
How will this idea be used?
Customer is contacting us through Call Center and she is identified in our primary app Zendesk. With this direct linking in place, CSR is able to very quickly retrieve customer's order history and other rich detail captured in our OMS system. CSR is then in great position to assist the customer further, perhaps making necessary changes to the order, etc.
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