IBM Sterling Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Clone Option While Adding Users In Customer Center

For our B2B/Managed Services Customers, when we are all set for production move there is a action item where the technical person or Admin from Customer side has to add their Team members who can access InFlight Portal for Monitoring there Traffic. We have option to Add user one by one. But, if all user belong to same location the address, time zone, access type, applications for which Access need to be granted are common step and becomes repetitive and tedious if the number of user list is 20+, which been the case in many customers.

If we can have a Clone option in Customer Center, it will make job more easy to clone the first user, just change the required fields like Name, email ID, phone number and password and Save it.

This will surely save much time of implementer as well as Customer Admin.

  • Guest
  • May 20 2019
  • Functionality already exists
What is your industry? Retail
How will this idea be used?

If we can have a Clone option in Customer Center, it will make job more easy to clone the first user, just change the required fields like Name, email ID, phone number and password and Save it.

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