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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

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Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
8 days ago in Call Center 0 Submitted

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Ability for customers to set up their own network reports

An added functionality in Document Tracking that allows customers to set up Network reports such as the 030 report (error report) 070 Report (Daily Processing Report) 020 Report (Transmission Report). The benefit of allowing customers to set these...
5 months ago in Sterling B2B Integration SaaS / Document Tracking 3 Future consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Enhance Document Tracking Tool by adding new fields for Certificate management to view expiry and update it

Currently there is no options for the essential customers to view and update the certificate, which creates delay, and failures in case the customer is not reachable on time. Below are the existing fields. Currently we have Document Tracking Tool ...
3 months ago in Sterling B2B Integration SaaS / Document Tracking 2 Needs more information

IBM Customer want to Download Bulk raw data in document tracking in a single attempt

Trading Partner wants to download a bulk of raw data in document tracking instead of downloading single transactions. Currently, in our tool, we have the only option to download single transcation I ll attach the screenshots
4 months ago in Sterling B2B Integration SaaS / Document Tracking 5 Functionality already exists

Restart documents functionality in Document tracking Tool

Why it is useful : Document tracking tool is visibility tool for clients and IBM support for viewing documents processing through VAN. If customer needs to restart any file they send to partners , which failed at IBM system may be partner system u...
4 months ago in Sterling B2B Integration SaaS / Document Tracking 1 Future consideration

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0