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Status Under review
Workspace Sterling B2B Integration SaaS
Categories Document Tracking
Created by Guest
Created on Jun 19, 2025

RELATED IDEAS

Restart documents functionality in Document tracking Tool

Why it is useful : Document tracking tool is visibility tool for clients and IBM support for viewing documents processing through VAN. If customer needs to restart any file they send to partners , which failed at IBM system may be partner system unavilable, only option is to raise ticket to support and get it restarted from CICS. 

Who would benefit : Customers and IBM Support, Customers need not raise support case for restarts. There are 53 cases created in 2025 for restart of data from CICS.

How it will work :   The way document tracking is designed is to have "Reload to mailslot " functionality only. When any client is already picked up file and if they need to pick it again, they can use reload to slot option for upto 16 documents.  This is a limited functionality , this works only when message is picked up status.  

Restarting message from source is not available. By this idea restarting files from source mailslot has to be made available.

 

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