IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
5 days ago in Call Center 0 Submitted

Support Verification Of Payee (VOP) in EBICS

The EU Commission Instant Payment Regulation specifies that IBAN name verification, which must be carried out before the order is approved, must be mandatory for both SEPA credit transfers and real-time credit transfers, with a few exceptions. All...
5 months ago in Sterling File Gateway / Standards 2 Under review

Cleanly handle EBICS Requests with no post data or methods other than POST

Customers regularly receive requests to the EBICS URL which have no post data. This causes the EBICS handler BP to throw a NULL document error creating noise in the logs and meaning the BP fails. Sometimes this is just an error but often the EBICS...
3 months ago in Sterling File Gateway / Standards 0 Submitted

Provide AuthorisationLevel and AccountInfo for all upload orders in EBICS HTD response

The EBICS standard specifies that AuthorisationLevel should be provided for all non-administrative upload orders, not just FUL, and should specify AccountId as well as MaxAmount where the user is a signatory for the order type(s). AccountInfo also...
3 months ago in Sterling File Gateway / Standards 0 Submitted

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

myfilegateway GUI popup messages

We are using IBM MyFileGateway v1.0 solution for HTTPs file transfer. Our customers are using this portal for upload/download files over HTTPs. Our Internal Business Team raised serious concerns over UI observations/issues which are easily noticea...
over 1 year ago in Sterling File Gateway / Standards 3 Functionality already exists

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Prepare to support EBICS v4.0

EBICS is a banking standard used by banks and corporations in Europe for payments, cash and treasury management etc. The EBICS organisation is looking to build on the harmonisation introduced in EBICS v3, introduced in 2018, focusing on: EBICS V 4...
about 1 year ago in Sterling File Gateway / Standards 0 Submitted

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