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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 122 of 2949

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
7 days ago in Call Center 0 Submitted

new version CD to microfocus

Regarding to particular case, we have detected that EBCDIC Microfocus Gravity (JLC emulation) conversions with UNIX origin to Snode UNIX do not support line break translations. The EBCDIC to ISO8859-1 codepage works, but any additional parameters ...
13 days ago in Sterling Connect:Direct / Usability 2 Not under consideration

Remove old STATARCH logs

Hello, We've detected that the STATARCH ConnectDirect logs are never deleted; only the work logs are compromised, converting them to STATARCH.gz. Over time, the STATARCH files accumulate and fill the filesystem, and we need to delete them manually...
6 months ago in Sterling Connect:Direct / Usability 2 Future consideration

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Allowing command line editing of the CD File Agent configuration

There is a need within the Treasury to be able to script password changes to Connect Direct File Agents. Currently there is no documented way to accomplish this outside of using the GUI.
almost 8 years ago in Sterling Connect:Direct / Usability 2 Not under consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Test and certify Connect Direct to use DFS in addition to UNC paths

Connect Direct has not been tested nor certified to use DFS paths instead of UNC paths. The use of DFS paths allows Connect Direct copy configurations to automatically switch to a new device location vs the current use of UNC paths where we would ...
over 1 year ago in Sterling Connect:Direct / Usability 2 Future consideration

Allow process name in a cdp script to be an IFA variable on Windows.

We use Integrated File agent to automate CDP submissions to Connect Direct. And Webservices is used to administer IFA. Since the IFA service is used by multiple business teams we have a CDP process that has a variable for the process name somthing...
about 1 year ago in Sterling Connect:Direct / Usability 7 Future consideration