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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 99

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
5 days ago in Call Center 0 Submitted

Connect Direct File Agent 1.4.0.3-SterlingConnectDirectFileAgent-iFix012 upgrade on Window 2012 upgrade failing when userID is already a part of Admin group

Being a part of admin group, user was not able to upgrade while trying to upgrade CDFA 1.4.0.3 iFix012. Now suggestion is to add this User as a designated admin user of window box. This addition of user as admin is not allowed because this practic...
5 months ago in Sterling Connect:Direct / Installation & Upgrade 3 Not under consideration

To install Connect:Direct on Kubernetes using OpenShift Restricted SCC

When operating in Connect Direct for Unix operating in Standard User Mode, the SCC allows the following capabilities and SETUID and SETGID requires Privilege Escalation. The customer request the Privilege Escalation to be false. The product should...
6 months ago in Sterling Connect:Direct / Installation & Upgrade 3 Future consideration

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Include the SA steps as part of run-as-root | C:D installation and upgrade

The customer noticed Connect Direct services are impacted post RHEL 8 upgrade (from previous RHEL versions 7.x) . The SA needs to perform a few steps (outlined in https://www.ibm.com/support/pages/ibm-sterling-connectdirect-unix-fails-start-red-ha...
3 months ago in Sterling Connect:Direct / Installation & Upgrade 2 Functionality already exists

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

C:D UNIX silent update shall honour cdBackupLocation and agentBackupLocation parameters

C:D UNIX silent update does not honour cdBackupLocation and agentBackupLocation parameters when updating
9 months ago in Sterling Connect:Direct / Installation & Upgrade 7 Future consideration