IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

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Support IBM Sterling Connect:Direct for i5/OS run on IBM i 7.6

In April 2025, IBM released version 7.6 of IBM i, the successor to IBM i 7.5.However, we have been informed by the Offering Manager that, at this time, there are no plans to support IBM i 7.6 for IBM Sterling Connect:Direct for i5/OS, which has hi...
13 days ago in Sterling Connect:Direct / Technology Stack Support (OS, DB, Protocols) 4 Future consideration

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
8 days ago in Call Center 0 Submitted

S3 support for Linux on Power.

I would like to kindly request that S3 support be extended to IBM Sterling Connect:Direct versions running on Power systems. Many of our clients use Power platforms and are in need of this feature to meet their integration requirements.
5 months ago in Sterling Connect:Direct / Technology Stack Support (OS, DB, Protocols) 2 Future consideration

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

OpenTelemetry (or ELK) integration for Connect:Direct statistics

Utilizing an infrastructure like Splunk and ELK, one can trivially create dashboards, event monitoring, web hooks etc. These help to understand and analyze the changing requirements, i.e. provide convincing information about your additional licens...
about 1 year ago in Sterling Connect:Direct / Technology Stack Support (OS, DB, Protocols) 3 Not under consideration

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

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