IBM Sterling
This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Search existing ideas
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,
Post your ideas
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.
ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.
Hi Jake,
Apologies for missing to add comments. Please find the explanation below.
While defining the variation attributes in SBC, we can give a sequence.
Call Center UI displays the variation in that same sequence.
For ex : If we define the attributes in the sequence of S, M , L then it would display in the same sequence in Call Center as well.
Please find the below screenshots verifying the same.
In SBC, for size there are five variations XS, S , M, L, XL. Its configured in the same format as mentioned.
SBC Screenshot
If I try to put the sequence randomly in SBC like in the below image.
Even in Call center it would appear in the similar sequence as in SBC.
In case if you are seeing issues in the sorting in Call Center, can you please check the attribute sequence in SBC and have the sequence updated to the way you need it to be displayed in the Call Center and verify if its working or not.
Hi!
I saw this was marked as "Functionality already exists". Can you please point me to the documentation that discusses this functionality? I am unsure how to use it or how to tell our developers to implement the change.
Hi Jake, thanks for the reply. I will get some additional details from support and contact you afterward.
Hi Aaron,
This actually stemmed from a PMR that I created a while back. Hopefully this PMR will help clear things up and provide a better understanding of this request. Please let me know if you have more questions!
Old PMR: TS006459597
Hi Jake,
Thank you for submitting your idea. If these are named attributes defined, then you should also have the ability to define the sort sequence, which would affect how the attributes are displayed in the Call Center. Have you tried using this approach, or is there some other scenario you are considering?