Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Post your ideas
IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea
Help IBM prioritize your ideas and requests
The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
Receive notifications on the decision
Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
Reorganize the catalog in Call Center
When we load a catalog to Sterling, the items are not in the correct size order, but there is no way to manually reorder or set up a customization to organize these sizes. Therefore, when a user is trying to select a size they have to look through all of the sizes to find the correct one.
If we were able to reorganize the size then it would make for a much better user experience.
|
What is your industry?
|
Consumer Products
|
|
How will this idea be used?
We will reorganize the entire catalog so the sizes are in the correct order which will allow for a simpler user experience and a faster resolution per contact.
|
By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.
Guest
Hi Jake,
Apologies for missing to add comments. Please find the explanation below.
While defining the variation attributes in SBC, we can give a sequence.
Call Center UI displays the variation in that same sequence.
For ex : If we define the attributes in the sequence of S, M , L then it would display in the same sequence in Call Center as well.
Please find the below screenshots verifying the same.
In SBC, for size there are five variations XS, S , M, L, XL. Its configured in the same format as mentioned.
SBC Screenshot
If I try to put the sequence randomly in SBC like in the below image.
Even in Call center it would appear in the similar sequence as in SBC.
In case if you are seeing issues in the sorting in Call Center, can you please check the attribute sequence in SBC and have the sequence updated to the way you need it to be displayed in the Call Center and verify if its working or not.
Hi!
I saw this was marked as "Functionality already exists". Can you please point me to the documentation that discusses this functionality? I am unsure how to use it or how to tell our developers to implement the change.
Hi Jake, thanks for the reply. I will get some additional details from support and contact you afterward.
Hi Aaron,
This actually stemmed from a PMR that I created a while back. Hopefully this PMR will help clear things up and provide a better understanding of this request. Please let me know if you have more questions!
Old PMR: TS006459597
Hi Jake,
Thank you for submitting your idea. If these are named attributes defined, then you should also have the ability to define the sort sequence, which would affect how the attributes are displayed in the Call Center. Have you tried using this approach, or is there some other scenario you are considering?