IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Clear

Ideas

Showing 135 of 2985

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

All store inventory statuses mapped to on-hand should be pickable

Currently, inventory with valid on-hand status is not being picked due to store inventory status mismatch. This results in store inventory being stuck indefinitely and can't be picked to fulfill an outbound order. IBM Support had suggested to do a...
5 months ago in Store Engagement / Usability 1 Future consideration

Putaway destination location screen to show location/quantity view

While doing putaway and selecting destination location where item should be put away to, a view showing the current locations where this item is already present in store would be useful on this screen. Along with the location, quantity available a...
11 months ago in Store Engagement / Usability 2 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

File replay on surviving data center using metadata from cassandra if the processing data center goes down

Currently , if the file is uploaded to the datacenter (DC) and that DC goes down, there is no way to replay that file until the DC comes up. This causes adverse impact on customer's business. Having this will help the production support to replay ...
over 4 years ago in Sterling B2B Integrator / Global Mailbox 1 Future consideration

GM architecture deployed in zLinux

GM architecture increases the reliability of the suite but it's running only in midrange servers. Running Linux MZ (SSP not make sense) components (SBI/SEAS/KAS/ZK/MQ) on IBM zSeries or LinuxOne will bring a highest level of reliability, security ...
about 1 year ago in Sterling B2B Integrator / Global Mailbox 2 Not under consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

Enhance Putaway Preferences

As part of this request, we would like to address 2 issues: Putaway preferences are not assigning putaway locations directly (using include/exclude locations) and we had to implement a workaround using location dedication to a specific inventory s...
8 months ago in Store Engagement / Usability 1

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.