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Status Submitted
Workspace Call Center
Created by Guest
Created on Apr 4, 2025

View Only access to Draft Order details

See this idea on ideas.ibm.com

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided.

IBM suggested to submit future enhancement request.

What is your industry? Retail
How will this idea be used?

We provided View Only access to view order details in Order Hub and Call Center to some of the business teams. When searched for draft orders, they are getting error from both applications. It's very required for business teams to view draft order details to followup on them.